Shipping Policy

Online orders placed on www.chale.co.za are delivered by other courier companies. We currently only deliver within South African borders for free. Deliveries abroad can be arranged by prior arrangement with the Company. Couriers deliver directly to your door, so please provide us with a physical address that is normally occupied during office hours. Please note that Couriers will only deliver to a physical address, and no P.O. Box addresses. On delivery, couriers requires that each and every delivery be signed and endorsed, as proof of delivery. Delivery takes up to seven working days. For remote areas where the delivery is likely to take longer than seven working days, the customer will be informed. All delivery times are only estimates and shall not be guaranteed. We will make every effort to deliver goods within the estimated time frames, however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated time scales.